We recently purchased, demolished, and recreated a new laundromat in Morrisville, Vermont. When researching our competition we noticed that our two closest competitors offered a laundry card system. This system will only allow the customer to purchase their card and use that card to operate their laundry equipment. Other older laundromats offered coin payment only. While considering the best payment options for our new laundromat, we did consider the card only option because it does appear to be easier for the laundry owner, however we knew that we had to be more user friendly to the customer to get the business from not only our town but also neighboring towns that are home to our competition. We decided to purchase the Spyderwash system and have received positive feedback from our customers. Not only are they happy to have a payment choice (coin or debit/credit card), we are also getting many customers from the competition’s area because they are not locked into a specific laundry card. Although we do pay a fee to Merchant Warehouse for the credit system, we have found that the increase in sales has more than made up for the minimal expense. The Spyderwash website is also very valuable in tracking sales, and the customer support has proven to be very good as well.
We believe that the Spyderwash system is an asset to our business now and will also be if we choose to sell in the future.
Skip and Maria Ward
Lamoille Laundry Center
Chuck Pappadakes, owner of Katie's Clean & Green Coin Laundry, Lakewood, Ohio .
He said " I don't know how you could run a coin laundry without SpyderWash"